Get help with My Order

Thank you for choosing Runmefit!

To help us address your concerns, we would appreciate if you share some basic information. Your satisfaction is our top priority.

Notes:

• If you purchased from the Runmefit Official Store, you can submit a claim directly on this page.
• If you ordered through a third-party retailer, please contact the original purchase channel for assistance.
• Accessories such as replacement straps are classified as skin-contact items and are non-returnable when purchased separately. If included with a device, the entire set must be returned together.